Frequently asked questions

The first step is to complete our enquiry form.

Telling us a little about your child and what you're looking for helps us understand your situation and how we can help.

We'll be in touch when we're able to offer an appointment. Wherever possible we'd ask you to begin with the form rather than by phone, but if the form is difficult for any reason, our client care team is happy to help.

There can be. Demand for our services is high, and we try not to close our books, because that only makes it harder for families to get support. Once you've enquired, you're on the list, so there's no need to check in on your place, and we'll be in touch as soon as we can offer a suitable appointment.

No referral is needed, so you're welcome to contact us yourself. If you'd like to claim a Medicare rebate for therapy, you'll need a Mental Health Treatment Plan from your GP (see Fees and Rebates). GPs, paediatricians and schools are also welcome to refer.

We provide therapy and assessment for children from kindergarten through to late teens. We also offer autism and ADHD assessment for adults. When you get in touch, we'll help match you with the right clinician.

It depends a little on your child's age. For primary-school-aged children we often meet with parents or carers first, without your child; for teenagers we usually meet everyone together. This first appointment is where we learn what's happening and start working out a plan.

Yes. With younger children, parents play an active role between sessions. With teenagers, we're mindful of privacy and their sense of control over their sessions, and we'll talk through how that works at the start. Either way, we work in ways that respect and protect your relationship with your child.

Standard sessions run for 50 minutes. The number and frequency of sessions depends on what you're working towards, and we'll discuss this with you at the first appointment.

Yes. We offer telehealth, including for some assessment appointments and parent interviews. Whether it's the right fit is something we weigh up case by case, because what matters most is that you get support that genuinely works for you. For ongoing therapy appointments for children or teenagers, we generally recommend that sessions commence in-person. We'll talk it through and find what works.

We're at 449 Moss Vale Road, Bowral.

Private parking is available with entry via 8 Walker Street.

Our current fees are listed on the Fees and Rebates page.

If your child has a valid Mental Health Treatment Plan from their GP, Medicare rebates are available for therapy sessions, generally up to 10 per calendar year, and up to two of these can be parent-only sessions.

To claim, send the plan with your enquiry form before the first appointment; rebates can't be backdated.

We're happy to process your claim on the day as a courtesy, though the rebate itself is between you and Medicare, so you'll need to keep track of how many sessions you've used across the year. See Fees and Rebates for the current rebate amounts.

We can support plan-managed and self-managed NDIS participants. We are not a registered NDIS provider. See Fees and Rebates for details.

We ask for at least two business days' notice to cancel or reschedule. Without it, the full session fee applies. The full policy is on our Fees and Rebates page.

It means we understand that brains differ in how they process information and relate to the world, and that these differences aren't disorders to be fixed.

In practice, that shapes what we do and what we don't: we don't use approaches like ABA, and we don't set goals that ask a child to mask or hide who they are. Instead, we help children understand themselves, build on their strengths and find their own voice, and we work to reduce the barriers in their environment. We take any genuine difficulties and support needs seriously.

Yes. With your consent, we're happy to work alongside your child's school and other practitioners so that support is coordinated.

Not at all. Many children use considerable effort to hold things together during the school day and release that stress once they're home, where they feel safe. The difference between settings usually reflects that effort rather than a contradiction, and it's something we pay close attention to.

Your privacy matters to us, and we handle personal and health information in line with Australian privacy law.

You'll have one clinician dedicated to your family, and when they draw on the wider team, through peer supervision, case discussion or report review, anything shared stays within our core clinical team and is de-identified.

Beyond that, we'll always seek your consent before sharing information, except in the rare situations where we're required to act to keep someone safe. With teenagers, we'll talk openly at the start about how confidentiality works, so everyone knows what to expect.